Application Support Specialist

We are a team of experts who work together to design and develop software that matters. Netcetera strongly believes in and supports continuous professional development. We care about our well-being.

At Netcetera, we share our expertise, foster exchange and appreciate different approaches. Respect, reliability, commitment and professionalism define us. Our teams work with agile development methodologies and use the latest technology. Netcetera specialists are part of an extensive network within the IT industry.

We take pride in offering a range of health, well-being and development benefits that are available to offer you and your family a work-life balance:

Private health insurance/family packages included
Additional vacation days
Conferences, courses, training and books
Long term contracts to offer job stability
Latest phone model and monthly subscription
Standing desk, ergonomic chair, two monitors
Meals and refreshments
Apply and be part of a customer-oriented culture.

Your Tasks
Monitoring of the services we provide to our customers
Incident management and documentation
Troubleshooting, documenting, reproducing and following up on issues or requests reported by the customers
Communication with the customers to understand the problem and internal communication with the other team members to effectively solve it
Proactively analyze application logs to detect the problem
Maintain the support documentation (runbook) to keep it up-to-date
Monthly pre-scheduled and ad hoc reporting
Technical customer support and working in shifts

Your Profile
Have know-how and experience with Windows and Linux environment
Basic knowledge of network concepts and ability to follow and troubleshoot network problems
Experience in monitoring of systems and services (Check_mk or Pingdom)
Knowledge of SQL database querying, log analysis, simple code analysis
Application and web server management experience (Tomcat, Apache HTTP) would be considered as an advantage
Previous experience in providing technical support would be considered as an advantage
Good communication skills, excellent spoken and written English
Up-to-date technical knowledge / IT background: formal or informal
Team player with the ability to learn fast and adapt to changes
Attitude for solving problems and acting on own initiative
Ability to stay calm and work under pressure
Knowledge of spoken and written German would be an advantage

About Netcetera
We do the planning and scheduling of the entire Swiss and international Rail Systems, publishing of products for Media and digitalization of Health Care Systems, including the use of Augmented reality in medicine.

Netcetera is a leader in 3DS in the DACH region. We offer innovative digital payment solutions with a strong focus on convenience, security and mobile use. Around two-thirds of all Swiss credit card transactions are processed via our systems.

20 years of experience in the FinTech industry, our solutions range from bank processing, credit card payment clearing to the internet and mobile banking. Proud of the fact that the majority of Swiss banking institutions offer our mobile banking services to their customers.

As a leading Swiss software company, we support our customers worldwide with trend-setting products and custom software. We cover the entire IT service lifecycle, from strategy to implementation and operation. A balanced combination of cutting-edge technology and proven standards ensures investment security, from large-scale projects to innovative start-ups.

Our 700 employees have one common goal: to help our customers reach their digital business targets.

Founded in 1996, we are a holding company with headquarters in Zurich. We are located in Switzerland, Liechtenstein, Germany, Austria, France, UK, North Macedonia, United Arab Emirates, and Singapore.