Developer Support Engineer

InPlayer’s monetization platform has helped manage and distribute videos and digital assets of some of the world’s leading media companies. Our team consists of leading industry experts who manage the distribution and monetization of content for some of the largest media and technology companies in the world. As market leaders in paywall technology, we are very ambitious for the coming period. Right now we have our hands on some exciting projects, and we are looking for talented people to meet the challenges we face. If you’re a motivated team player and want to work in a dynamic environment, read on:

The role:
As a Developer Support Engineer, you will be responsible for supporting our partners and clients during their integration and usage of InPlayer technology. It is essential that you have a strong understanding of REST APIs, to be able to provide solutions combining the correct API methods of the InPlayer product. Good theoretical knowledge of native SDKs and mobile apps ecosystem is also needed in order to identify potential issues with the integration of InPlayer iOS and Android SDKs in the native applications of our clients. JavaScript knowledge is also needed in order to provide a higher level of technical support for the Embed-able InPlayer Paywall Application and the usage/integration of all features supported by it.

As a Developer Support Engineer, you will:

• Communicate closely with our partners and guide them through the challenges they are facing
• Work closely with the Technical and Customer Success Team in developing key relationships with clients and partners
• Act as a middleman between the clients and Engineering/Sales/Account Management teams
• Understand partner’s needs and clearly communicate them further to the responsible teams
• Communicate with 3rd party vendors in order to help our partners and clients resolve their questions related to the platform, API/SDK its functions and scope
• Help our team in finding solutions, attending brainstorming meetings and presenting new ideas

We’re looking for someone who has: 

• Sofware engineering background or relevant experience within the IT industry
• Technical knowledge and experience with API/SDK
• A motivated professional with great attention to details
• Team player attitude, working as one team to deliver the best quality solution to our partners and clients
• Proven ability to be able to manage multiple work streams at a time with high attention to detail
• Innovative thinking skills and the ability to solve complex challenges
• Fluent in both written and spoken English
• A creative person who is constantly thinking of new ideas and keeping a fresh approach to our clients’ needs
• Driven to deliver and exceed the partner’s expectations
• A self-starting, ambitious individual
• Strong work ethic and a relentless drive to listen, understand and help

What’s in it for you:

• Be a part of a vibrant and highly motivated team
• Friday company lunches, endless snack supply, variety of drinks available at all times
• The opportunity to learn and grow with office knowledge sharing sessions and participation in conferences
• A great working atmosphere and regular company and team events, holiday celebrations, parties, happy hours and many other fun activities
• A competitive market compensation and private medical insurance
• Awesome office space in Skopje within walking distance to shops, bars, restaurants and more
• Flexibility regarding work from home – if you’re happy to work in your pajamas from the comfort of your sofa for as long as you feel like it, we won’t mind.

How to apply:

Send us your application together with CV and other information that states how perfect you are for this job. We’d love to get your application as soon as possible since we tend to fill vacancies as soon as we find the right person.