IT Service Desk Technician

Main purpose of the Role:

We are recruiting for an IT Service Desk Technician to join our internal IT Support Team. The role is to provide 1st line support to staff on our internal IT systems and equipment along with building and maintaining existing services for our ever-growing organisation. You will be supported by an experienced IT Service Desk Technician who will build up your knowledge and experience within the role.

Key Tasks and Accountabilities

·       You are responsible for supporting staff in a 1st line situation to resolve any IT related problems that may arise

·       On a given day your work might include

o   Resetting a user’s password

o   Setting up a new user on the various internal systems along with their laptop and mobile

o   Ordering new or replacement equipment to remote workers

o   Managing couriers to pick up and drop off IT equipment

o   Support the installation of new/updating office workstations

·       You will help to maintain the company’s existing IT assets including but not limited to, laptops, servers, databases, printers, and other networked hardware.

·       Any other duties reasonably requested by the Head of Automation/Senior Leadership Team.

Essential Criteria

·       Good interpersonal skills with the ability to communicate confidently at all levels

·       Experience or knowledge of operating within an IT ticketing environment

·       Good oral and written communication skills

·       Organised with the ability to multi-task and prioritise workloads

Desirable Criteria

·       Desktop support experience in a Windows environment working to SLA’s.

·       Any previous IT service desk experience will be highly advantageous

·       Be a natural team player with a positive can-do attitude

·       Knowledge of ITIL framework would be beneficial

·       Knowledge and experience of windows 7-10

·       Knowledge of Linux would be useful