SETUP/PROJECT MANAGER

BtoBet, a leading iGaming technology and platform provider, is seeking to recruit a Setup Manager to join its ranks on a full-time basis. The role description entails thru understanding of the company’s business model (technical and financial) to secure successful on-boarding of new clients and partners.

As a Setup Manager in Btobet, you should be an excellent communicator, able to work with technical and operations teams and build bond with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills. Ultimately, you’ll maintain strong relationships and keep our partners satisfied and engaged during the setup phase and successfully hand over them to the Support phase for the long-run.

Job Description

Scope of work

Responsible for new clients’ on-boarding, from setup and configuration phase until starting with live operations.
Coordinator, facilitator and integrator between all stakeholders involved in the Setup phase of a client’ on-boarding process.
Defining, optimizing and implementing set of procedures and activities ensuring smooth partners’ on-boarding.
Work cross-functionally to proactively identify issues, prioritize partner requests, and provide excellent customer on-boarding experience.
Informing stakeholders of setup status and progress in a timely manner.
Owner of the on-boarding (implementation) process which includes: successful on-boarding and training
Responsible to follow an established project plan and time plan of on-boarding clients
Responsible to create and follow project plan for new on-boarding clients
Actively and effectively communicating with Executives and Business Leadership
Assisting with high severity requests or issue escalations as needed
Reviewing client feedback to continuously improve the on-boarding process
Requirements:

Great educational background, preferably in the fields of computer science
Proven working experience as a project manager or setup coordinator in the information technology sector
Solid technical background, with understanding or hands-on experience in software development and web technologies
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multi-tasking skills
Strong working knowledge of Microsoft Office
Desire to work in a fast-growing environment.
The salary package will be discussed during the interview process and is based upon experience.
Only short listed candidates will be contacted!

Apply on [email protected]