Technical Support Representative

InPlayer’s monetisation platform has helped manage and distribute videos and digital assets of some of the world’s leading media companies. We pride ourselves in being at forefront of paywall technology and have high growth ambitions for the coming year. We are working on some exciting projects and we are looking for talented people to meet and exceed the challenges we face. If you’re an intelligent, self-motivated person and like to work in a startup environment, read on.

         As a Technical Support Representative, you will be:

• Delivering 24/7 support for our customers in terms of providing product and service information, quickly resolving product and service problems
• Providing feedback about customers requests, suggestions, and pains, so we can improve our customer experience
• Proactively identify common root causes of issues and address to improve overall stability
• Working in shifts, including nights and weekends and this will be on a rolling basis

We’re looking for:

• Excellent written and spoken English, with outstanding communications skills
• Bachelor’s Degree in Computer Science or equivalent work experience
• Strong analytical and problem solving ability
• Passion for automation of repetitive tasks
• Knowledge of incident management principles
• Quick learner
• Detail-oriented, resourceful, and self-motivated mindset. You get stuff done!
  

  What’s in it for you:

• Be a part of a vibrant and highly motivated team
• Friday company lunches, endless snack supply, variety of drinks available at all times
• The opportunity to learn and grow with office knowledge sharing sessions and participation in conferences
• A great working atmosphere and regular company and team events, holiday celebrations, parties, happy hours and many other fun activities
• A competitive market compensation and private medical insurance
• Awesome office space in Skopje within walking distance to shops, bars, restaurants and more.
  

  How to apply 

• Send us your application together with CV and other information that states how perfect you are for this job here: https://bit.ly/3oNV54t