Customer Support Representative
За позицијата
TORViC Technologies is a global consortium of enterprises that provide software and services to select groups of public and private sector markets. We acquire, manage and develop industry specific software businesses that offer specialized, mission-critical software solutions for its customers.
Our enterprise, FlexTrac, is looking to employ Customer Support Representative.
ROLE DESCRIPTION
Working within the Client Support & Professional Services domains, this role has been established to provide Clients with 1st level problem determination, analysis, training, resolution & to build on Relationship Management strategies in order to increase Client/Prospect sales.
ROLE RESPONSIBILITIES & GOALS
Provide first level problem determination/resolution for FlexTrac solutions.
Document all incoming calls in Client Care Center.
Develop & manage frequently asked questions (FAQ) documentation & Help files.
Provide “Fee-Based” training services to clients, as needed.
Perform Graphical User Interface (GUI), Usability & other (QA) FlexTrac solutions testing.
Maintain an agreed level of pro-active telephone contact with focus on existing Clients, & Prospects (manage Client/Prospect CRM repository, demos & post-sale follow up).
Make recommendations to address problems & improve FlexTrac Solutions & Services.
Other responsibilities may be assigned.
ROLE REQUIREMENTS
Excellent English written and oral communication skills.
Able to prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Customer service orientated self-starter, with effective Time Management skills.
Position allows you to work from home or from our office in Skopje (Aerodrom).
Competitive income with potential for growth.
US work hours (16-00h Mk time).
Use the following email to apply: [email protected]