SalesForce Administrator

Main purpose of the Role:  Responsible for the management and daily operation and administration of the Salesforce.com platform.

You will perform:

General account and contact administration to ensure efficient de-duping and clean records are maintained at all times

User administration, rights and security management

Dashboard, list view and report creation, customisation and publishing

Data importing and exporting

Basic online training for group staff, largely by how-to videos, but live online when needed

Relationship management with Salesforce.com to ensure licensing is up to date and new features are tested and rolled out as appropriate

Salesforce integrations (with technical support where needed) with Sales Navigator, Office 365 and other applications as instructed

Key Tasks and Accountabilities:

Acquiring, collating and assessing requests for customisations from the customer’s group agencies and the executive team

Producing, testing and launching new Salesforce functionality

Supporting a 30+ Salesforce user environment; working with employees to troubleshoot problems in Salesforce

Management and creation of page layouts and record types, creating new fields and custom objects

Creating and managing workflows and validation rules, reporting and building complex dashboards

Work with the Head of each agency to launch & train on all new functionality and to support post-launch

Essential Criteria

In-depth knowledge and understanding of objects, fields, workflows and Validation rules

Good analytical skills and thorough attention to detail

Ability to work accurately, deliver high standards and work to tight deadlines

Excellent communication and presentation skills

Enthusiasm, patience and enquiring nature to ensure you can work through issues with people and get to the root of problems

Experience working in a fast-moving environment

Send us your Resume at [email protected]