Customer Support Coordinator

Your favorite paywall solution and your favorite venue website are continuing their successful partnership and growing the Hire Space team in Skopje.

InPlayer is the next generation video and digital asset monetization platform. Founded in 2010, in Skopje, our mission is to make our clients more money from their library of online media assets, be they live, recurring or on-demand.

Hire Space is transforming the events industry. We’ve built something that is used by over a million event bookers each year and we’re just getting started. Over 10,000 clients including The Guardian, Facebook, Time Out, BuzzFeed and Sky rely on our expertise and technology to help organise their events. Our mission is to build the platform that helps millions of events bookers organise memorable occasions. We’re a growing team of ambitious, talented and passionate individuals who enjoy working in an exciting and collaborative environment that encourages innovation and contribution from everyone, so if you are one, please read on.

The Role:

As a Customer Support Coordinator, your role is focused on maximising Fast-Track revenue by delivering day to day support to customers.  You are responsible for ensuring your own work-flow is as efficient as possible and requires you to work closely with the team in London and Macedonia.

Key Responsibilities:

• Interacting directly with fast-track customers and venues by recommending venues for customer event briefs
• Implementing follow up processes when the venues are unresponsive
• Troubleshooting and resolving customer problems
• Ringing venues to check on the status of the event booking
• Assisting with general support and venue profile improvements
• Build resources and templates to help speed up the enquiry process

Skills & Experience:

• Must have excellent written and spoken English
• Feel confident on the phone
• Able to juggle multiple projects and workflows at once
• Experience in customer support roles desirable but not essential
• Experience using support software such as Intercom and CRMs