Euro BPO
Архивиран оглас
1st Line Network Engineer
Овој оглас повеќе не е активен.
Содржината е зачувана како дел од архивата на IT.mk Кариера.
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За позицијата
We are looking for ambitious 1st line Network Engineers to join our expanding Helpdesk team in Skopje, Macedonia. Main Purpose of Role: Ensure our customer is provided with excellent technical support for all active services; Manage 1st Line Cases relating to network faults and alarms to meet the SLA commitments to Partners; Work together with various global Service Providers to ensure service stability and performance; To monitor and repair network faults and provide support and other network services; Manage Case queues for Pro-Active alarms; Faults, Data-Center Access and Information Requests; To answer calls logging or updating Cases as appropriate; To log cases with global Service Providers as part of the troubleshooting process.