Customer Success Manager

Cylindo is looking for a Customer Success Manager to join our Global Customer Success team of exceptional professionals in Europe and the United States. As a Customer Success Manager, you will be responsible for maintaining customer relationships ensuring they get world class customer experience at Cylindo. You will be working in a highly collaborative and free environment in compliance with the global standards.

Primary responsibilities:

– Build and manage long lasting customer relationships (account ownership)
– Lead point of contact for assigned accounts
– Link between customer and Cylindo teams – delivery, support, product, management
– Supervise deliveries and integration projects led by the delivery team (secure smooth deliveries and happy customers)
– Proactively check, evaluate and support accounts – e.g. optimal Cylindo integration, optimal UX, SKU activation, new Cylindo product releases
– Ad hoc problem solving with support from Cylindo teams – delivery, support, product, management
– Secure subscription renewals
– Manage new orders – pricing guidance, create quotations/sales documents, prepare delivery plan, signing, coordinate delivery with delivery team
– Identify account development potential / new sales opportunities
– Support in inbound lead management and qualification
– Ad hoc sales management support

Requirements:

– 3+ years of experience with sales / customer success / account management
– Understanding of SaaS, can communicate using technical language
– Fluent spoken and written English
– Strong communication skills, written and verbal
– Leadership skills, action-driven
– Ready to take responsibility, good judgement, pro-active, creative
– Capable of decision-making with our without support from the management team
– Organizational and time management skills
– Proficient work with Google Documents
– Team player, fast learner, ambitious to advance and grow, good listener
– Ideally, degree in Sales, Marketing, Management, Customer relations

Pluses:

– Has worked in a similar role before
– Has experience working with teams, clients or companies from the visualization, retail or ecommerce industry
– Has experience working with SaaS companies before
– Understanding of the global e-commerce / visualization market

Working at Cylindo

We’re a dedicated team of talented people supporting some of largest furniture brands in the world and changing the ecommerce world one product page at a time. We consider ourselves the best at what we do. You only get there by attracting great talent, and we expect you to be of the same caliber. We offer a creative, informal work environment with attractive perks and competitive salaries. Learn more about us here: http://cylindo.com/about.

If you have the enthusiasm, if you enjoy team-work and customer service orientation, don’t hesitate to tell us about it – you may be the one we are looking for.