Senior Application Support Analyst

InPlayer’s monetisation platform has helped manage and distribute videos and digital assets of some of the world’s leading media companies. We pride ourselves in being at forefront of paywall technology and have high growth ambitions for the coming year. We are working on some exciting projects and we are looking for talented people to meet and exceed the challenges we face. If you’re an intelligent, self-motivated person and like to work in a startup environment, read on

Your day- to-day responsibilities

• Providing second line support to end users
• Investigate, analyse and resolve incidents as a part of BAU
• Manage incidents to resolution, ensuring timely engagement (within SLA defined), escalation and effective communication to business, technology and vendor partners
• Monitoring the Application Monitoring Tools and Support Mailboxes and taking – required actions
• Proactively identify common root causes of issues and address to improve overall stability
• Willing to work out-of-hours and be part of a 24×7 Rota
• Identify and implement opportunities for automation

As well as the following:

• Excellent Analytical and Problem Solving skills
• Self-starter who is able to take ownership of a problem and see it through to completion
• Passion for information technology and a willingness to learn
• Ability to improve existing systems and processes to better support your users
• Experience in configuration, deployment and troubleshooting
• Excellent interpersonal, verbal and written communication skills
• Familiarity with technologies such as .NET, HTML & JavaScript
• Tertiary education, industry certifications or equivalent experience highly regarded

What’s in it for you:
Be a part of a vibrant and highly motivated team
Friday company lunches, endless snack supply, variety of drinks available at all times
The opportunity to learn and grow with office knowledge sharing sessions and participation in conferences
A great working atmosphere and regular company and team events, holiday celebrations, parties, happy hours and many other fun activities
A competitive market compensation and private medical insurance
Awesome office space in Skopje within walking distance to shops, bars, restaurants and more.