Help Desk Analyst
За позицијата
Open positions: 3
The skillset that we are looking for:
Excellent verbal and written communication skills.
Very organized and detail oriented, with a high degree of accuracy and follow up.
Strong problem solving and technical troubleshooting skills.
Windows server and workstation skills, including troubleshooting resources, event logs, application troubleshooting.
Quick response to inbound tickets for systems issues based on set priorities and completion timelines. See a ticket start working immediately regardless of priority.
Checking knowledge base entries before accessing any systems and utilizing multiple and varied remote access tools to log into servers and workstations.
Investigation of trends over days, weeks, months for performance and recurring issues.
Clear documentation of steps taken to resolve or troubleshoot an issue. As well as updating of internal Knowledge base so that the troubleshooting and resolution steps can be used by other agents.
Skills required
Active directory knowledge, DNS, Powershell, Windows Management Instrumentation, networking, SNMP, Antivirus tool use and troubleshooting. Performance monitoring experience. Comfortable troubleshooting various issues and seeking out root cause for problems when reported.
Skills preferred:
Experience working in a technical NOC/Helpdesk environment
Virtualization and storage experience
MS Office and document management systems
MCSE and/or related technical certifications