Business Support Operations – Starter

1. GENERAL STIPULATIONS
1.1 Job title: Business Support Operations – Starter
1.2 Subordinates to (superior’s function): Director, Country Manager, Team Leader
1.3 Business Support Operations – Starter is hired and dismissed from his/her function according with the active Work Legislation of Macedonia and at the Director’s command.
1.4 Required experience and studies:
• Bachelor/Master degree in computer applications
• Excelent analytical skills
• Fluent in spoken and written English
• Motivation, discipline, well-structured are your key characteristics
• You pay attention to details, are accurate and organised.
• You are flexible
• Fast learner
• Problem solver, customer oriented and solution minded.
1.5 Business Support Operations – Starter must respect:
• Active legislation of Macedonia;
• Company’s internal regulation;
• Company’s internal procedures and instructions;
• Director’s, country Manager and Team leader’s commands and indications;
• Indications can be received in written or electronic form at:
Email address Director;
Email address Country Manager
Email address team leader [email protected]

1.6 Notions:
• Written confirmation – signed on paper or/and sent or received by e-mail:
a) Director –
b) Country Manager
c) Team Leader: [email protected]

1.7 The Business Support Operations – Starter must protect the company’s or client’s confidential information and process it accurately.

2.OBLIGATIONS

2.1 The Business Support Operations – Starter has the obligation to:

I. Obey the internal company guidelines and regulation.

II. Main tasks are:

– Understanding the company’s structure and mentality
– Acquire a good knowledge of the operational and warehousing procedure of the BU Food & Feed.
– Daily follow-up on system related issues reported by the CSR and Operational Department.
o Manage via incoming mails Phone or Support Tool ‘HEAT’
o Own all issues until resolution
– Acquire an excellent knowledge of the inner workings of the WMS
– Work according to established procedures – legal, safety, quality, etc.