Business Support Operations ( BSO)

A BSO is a member of the team ensures the continuous functioning of the WMS flow.

They function as the first line contact for CSR/s and Operations regarding system issues.

As a first line help desk they should be able to solve the bulk of issues reported and when necessary request support from the main KTN help deskand follow-up on this issue until resolved. They will write work instructions that can be use as guideline for correct system usage by CSR’s and Operations.

BSO will also assist in the testing of new functionalities as well as perform ad hoc analytical tasks requested by the Business. He/she will report to BSG Support Food.

General tasks and responsibilities:
• Daily follow-up on system related issues reported by the CSR and Operational Department.
• Manage viua incoming mails
• Own all issues until resolution
• Acquire an excellent knowledge of the inner workings of the WMS
• Create work instructions for reoccurring problems and their solutions
• Create and manage standard/ad hoc reporting eg. KPI reporting, Stock files, slow/fast mover analysis etc,
• Work according to established procedures-legal, safety, quality, etc

Desired Skills, experience and knowledge:

• Be able to work independently and report on a regular basis to BSG Support Food
• Pay attention to details, be accurate and organised
• Problem solver
• Customer oriented and solution minded
• Excellent analytical skills
• Willingness to learn
• Very good knowledge of written and spoken English
• Good knowledge of MS Excel
• Knowledge of MS Dynamics is an asset
• Expirience in logistics and port operations is an asset