1.Sales Support Analyst 2.TAC Duty and Escalation Manager

We are French IT company and we are looking for talented and experienced persons for the 2 positions: Position 1. Sales Support Analyst The successful sales support analyst will help sales executives do their job more effectively with activities that include, but not limited to: • Managing email marketing to customers and prospects; • Managing customer request for quotations; • Handling incoming orders from sales representatives or via mail, telephone, e-mail and online; • Handling telephone calls or acknowledge customers’ e-mails or letters for account executives who are away from the office; • Entering details of the order on the company’s online platform and confirm that it includes the correct price, discount level and product requirements; • Sending acknowledgments to customers via email or phone with updates on order fulfillment; • Creating and maintaining customer records in the CRM, updating details when contacts change or when customers request quotations or place orders; • Logging all customer feedback so that sales executives have a complete picture of their customers’ interactions with the company; Furthermore, candidates will: • Report weekly sales forecasts; • Develop market analysis to identify customer needs, price schedules, and discount rates; • Stay current with client needs, competition, and industry trends; • Deliver sales presentations/proposals to prospective clients with a successful closing rate; Skills Required: • Excellent verbal and written effective communication skills • Demonstrated experience working in sales and marketing team environment • Strong organizational and follow-up skills • Above average computer skills with experience in Pages, Numbers, Keynote or MS Excel, Word, PowerPoint, and Outlook • Bachelors Degree and one year experience in sales, marketing, and/or business development. • Candidate must speak English fluently and ability to speak a secondary EU language e.g. French, Spanish etc, is a major plus. Compensation – Highly competitive along with quarterly on-target shared commission with the Sales Team. Position 2. TAC Duty and Escalation Manager The successful TAC Duty Manager must be a seasoned troubleshooter and will be responsible, along with other managers, to provide; • 24×7 technical oversight coverage of a global TAC platform of senior level experts in 8-hour shift cycles; • Ensure that support tasks workflow is seamless from prompt acceptance to satisfactory resolution; • Manage customer sentiment satisfactorily in the rare event of a customer escalation; • Motivate the community of Internet engineering experts towards customer success; • Identify needs for new customer enhancing features within the platform; Benefits; • Interact with the world’s most brilliant Internet engineering experts globally; • Improve your skill set and stay ahead of the technology curve by interacting with cutting-edge technologies and protocols; • Enjoy the satisfaction of helping to keep the Internet secure, available and reliable; • Work from anywhere at anytime. Skills Required: • Internet network support expert with at least 10 years hand-on troubleshooting experience. • Strong organizational and follow-up skills. • Excellent verbal and written effective communication skills. • Bachelors/Masters Degree in Computer Science or EE a plus. • Kepner-Tregoe Program Leader Certification is a major plus. • Cisco CCIE, CCNP, Juniper JNCIE or Equivalent are optional. • Candidate must speak English fluently and the ability to speak a secondary major language e.g. French, Spanish, etc, a huge plus Please send your resume in English on [email protected]. Only shortlisted candidates will be contacted for interview.