Тechnical support and QA

Experience of customer service roles will be advantageous for this job as it will demonstrate that you have the desired communications and people skills.

Required skills: As well as a strong technical background, many employers would want you to be able to explain complex information in simple, clear terms to a non-IT personnel. Additionally, they will be looking for:

• An ability to assess each customer/employee’s IT knowledge levels

• Ability to deal with difficult callers

• Logical thinker

• Good analytical and problem solving skills

• Up-to-date technical knowledge

• An in depth understanding of the software and equipment your customers/employees are using

• Good interpersonal and customer care skills

• Good accurate records keeping

• Basic knowledge of SQL