Service Desk Support Engineer

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Singular

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Be Outstanding!

Job description

A Service Desk Support Engineer delivers effective technical / functional product support and proactively monitors the performance and health of our networks, servers, applications and services.

Duties and Responsibilities

  • Proactive monitoring of all production networks, servers, applications and services.
  • First line support to all incidents and outages.
  • Respond to customer queries.
  • Log, categorize, prioritize, track and route incidents to secure successful resolution.
  • Resolve standard queries by following diagrams and written instructions.
  • Take ownership of support cases until resolution.
  • Participate in and support the release process for existing and new applications.
  • Generate new and update existing knowledge base articles and work instructions.
  • Work on a rotating 24/7 shift basis.
  • Any other ad-hoc duties that may be required.

 

Job requirements

Qualifications

  • At least two years of experience of working in a supporting organization.
  • Proven record of experience working with Service Desk, Call Center or any other ticketing systems.
  • Experience working in a 24×7 mission critical environment.
  • Good log analysis skills.
  • Good database administration skills (SQL).
  • Good network troubleshooting skills.
  • Good troubleshooting skills using emulators, Linux command line, Browser developer tools.
  • Practical experience supporting and troubleshooting web services (SOAP, REST and other protocols)
  • Ability to work autonomously and within a team to support the end user efficiently using ITIL Best Practice.
  • Ability to work on multiple tasks simultaneously and prioritize.
  • Ability to communicate fluently in English verbally and in writing is essential.

Preferred Qualifications:

  • Proficiency with Atlassian Tech Stack (mainly JIRA and Confluence)
  • Gaming industry experience

 

Benefits

These are some of our outstanding benefits:

  • Challenging projects
  • Outstanding working environment
  • International work experience
  • Training and learning opportunities
  • Travel opportunities
  • Competitive salary
  • Fitness activities
  • Private Health Insurance

 

Why you should apply

We nurture a teamwork environment where ideas are communicated, and knowledge sharing is encouraged. We appreciate the talent and inspire constant self-improvement. We constantly search for progressive thinkers, creative doers, game-changers, visionaries, and groundbreakers who never settle for mediocrity.

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