Application Support Analyst

  • вработување
  • Скопје
Deltatre

Веб-страница Deltatre

We bring sport and entertainment to life

Company Description

We’re an end-to-end provider of premium products and services for global sport and media operators.
We push boundaries every day to offer the most reliable, scalable, engaging end-to-end offerings that continually meet and exceed fan expectations and maximise client value. Underpinned by data we’re able to determine the best experiences to drive business growth. Deltatre provides strategy, planning, consultancy across all stages of our client’s lifecycle.

Position

Reporting to the Operations Support Manager and working in close co-operation with Infrastructure support analysts, the Application support analyst monitors application and infrastructure components to ensure they are up and running and applies processes and technical knowledge to restore normal service operation as quickly as possible in case of an incident so to minimise any adverse impact on business operations.

Level-2 support has good technical and functional knowledge of all proprietary and third-party components/platforms that cover the full range of customer solutions/services.

Requirements: 

Providing 2nd line support directly to external clients, taking care of communications between the customer and the 3rd level support teams when required
Investigating, analysing, and resolving as a part of BAU
Managing incidents in a timely manner (within SLA defined), and escalating/communicating to business, technology and vendor partners when required
Monitoring Support mailboxes and taking required actions
Monitoring the hosting platform and applications and operating incident management service
Using web development and programming technical knowledge to triage, prioritize, troubleshoot, and escalate or resolve customer application issues
Ensuring that operations run smoothly, using operational and technical job sheets and checklists
Ensuring that platform monitoring is set up appropriately and efficiently and support with improving ways of working
Safeguarding SLAs by promptly apply mitigation procedures or escalating
Maintaining the support knowledge base, documenting new issues and procedures
Willing to work out of hours on a shift-based rosters (24/7 coverage)

Skills:

Basic knowledge of Web Applications
Basic understanding of scripting languages
Familiarity with cloud computing

Other information
Some of our Company perks:

Global company with huge growth potential
Small, creative, close-knit Engineering/Tech team who love to collaborate
Support with your career development and access to training
Regular company and team social events
24/7 casual dress code
Free refreshments in the office

We are committed to ensuring that we provide equal opportunities for all. Please let us know if you need us to make any adjustments or if you have any special requirements for the interview process. Depending on the role this normally includes a written test and interview.

Please note that we will only contact successfully shortlisted candidates.

To apply for this job please visit deltatre.intervieweb.it.