Senior Enterprise Customer Success Manager

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Chaos

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Defining visualization.

At Chaos Cylindo, we’re bringing 3D product visualisation to global brands and retailers in a photorealistic and user-friendly manner. We have a rapidly expanding client base and an exciting product suite that includes 3D delivery automation, 360-degree product spins, augmented reality (AR), and much more.

Chaos Cylindo is looking for a motivated Senior Enterprise Customer Success Manager to join our global customer success team of exceptional professionals in Europe and in the United States. As a Senior Customer Success Manager, you will be responsible for maintaining customer relationships, ensuring they get a world-class customer experience at Cylindo. You will be working in a highly collaborative and free environment in compliance with global standards.

 

Primary responsibilities

  • Build and manage long-lasting, strategic customer relationships (account ownership)
  • Position yourself as a strategic partner, drive high-level conversations, inspire long-term decisions for the customer, prepare and run EBRs, identify and manage potential risks (e.g. churn), etc.
  • Work with clients to scope and quote new projects, pricing guidance, create quotations/sales documents, signing
  • Identify account development potential/new sales opportunities and secure renewals
  • Link between the customer and Cylindo teams – project management, content creation, support, product, marketing etc. and serve as an escalation point of contact for the customer where needed

 

Job requirements

  • 4+ years of experience with sales / customer success / account management and experience working with enterprise level accounts
  • Understanding of SaaS and ability to communicate using technical language
  • Strong communication skills, written and verbal
  • Leadership skills, action-driven, strategic
  • Ready to take responsibility, good judgement, proactive, creative
  • Capable of decision-making with or without support from the management team
  • Organisational and time management skills
  • You can communicate professionally in English
  • Team player, fast learner, ambitious to advance and grow, good listener, goal-driven

 

Pluses

  • Experience working with teams, clients or companies from the visualization, retail or ecommerce industry
  • Experience working with SaaS companies
  • Understanding of the global e-commerce / visualisation market
  • Professional proficiency in Spanish, German, Danish, or Italian is a plus

 

Working at Chaos Cylindo

We’re a dedicated team of talented people supporting some of the largest furniture brands in the world and changing the e-commerce world one product page at a time. We consider ourselves the best at what we do. You only get there by attracting great talent, and we expect you to be of the same caliber. We offer a creative, informal work environment with attractive perks and attractive salaries. Learn more about us here: http://cylindo.com/about.

If you have the enthusiasm, and think this could be the job for you, don’t hesitate to tell us about it – you may be the one we are looking for.

Chaos Cylindo is committed to workforce diversity and creating an inclusive working environment. We are an equal-opportunity employer and welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief.

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