Веб-страница Causeway Connect
As part of Wholesale Service Assurance team, you will play a key role in delivering the highest level of service to business Partners and customers. You will be responsible for managing change and complex security faults within SLA and provide day-to-day operational support of security infrastructure and services provided to Wholesale customers.
You will act as a technical escalation point for the 1st line Security team and be responsible for meeting SLA’s on all cases assigned to you.
TalkTalk Wholesale Assurance are a focussed team of Assurance Engineers and Leaders supporting Wholesale Partners and business units across TalkTalk. They provide in life repair support on all products and services sold to Wholesale Partners and Direct Business customers. They are accountable for driving fault resolution in line with contractual SLA’s, ensuring a first-class customer experience.
With a vision of being ‘easy to do business with’ and continuously exploring opportunities to drive efficiencies and reduce cost to serve. Therefore, ensuring TalkTalk remains competitive in the market as a value player, keeps pace with technology innovation and provides a reliable cost-effective service to its customers.
Requirements:
· Ensure all change requests are progressed efficiently and correctly
· Managing Security Change Requests:
· Managing Security Service Requests (where 1st line are unavailable)
· Managing Security Incidents
· Assisting with ticket overflow (where necessary)
· Attending Conference Calls as applicable
· Aid the 1st line team with queries and issues requiring senior involvement
· Ensure KPIs and SLAs on all assigned workload is met
· Plan and train the 1st line team
· Develop accurate process documentation
· Liaising and escalating with external suppliers and other TalkTalk departments to ensure minimum disruption and downtime to customers.
· Ensure that you are familiar with the Company’s Business Management System and Information Security Management System and comply with the requirements of those frameworks.
Ensure that the area of control remains ISO9001 and GDPR compliant and drive awareness and compliance through the entire span of control.
The Perfect candidate would have:
A Strong Technical Background
Knowledge with SOWAN & Security
Analytical Skills
Great communication skills
Benefits:
Hybrid working policy (you choose when you will come in the office)
Annual company events
Modern office
Wellbeing program
Refreshment in the office
Day for your birthday
Free charity day if you are a Charity Champion
Group accident insurance
Private health insurance if you work 2 years with us
Long service bonus for 5 years
*By sending your CV and motivation letter, you agree that your personal data will be processed for the needs of recruitment and selection by Causeway Connect (Коннектвеј ДОО Скопје) and they will be stored in our database.
Note: Candidates can withdraw their permission to process their personal documents at any time by sending a notification to the e-mail: [email protected]
