Experienced ServiceNow Solution Architect

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Proxiad SEE

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Technology Empowered by People

Proxiad SEE is the nearshore/offshore subsidiary of Proxiad Group. Created in 2005, the company employs 250+ IT specialists in South East Europe. Proxiad Group is a French company created in 1997 with more than 25 years of experience entirely specialized in Software Engineering, IT Services &  Product Development. Proxiad Group employs over 1000+ IT specialists.

About the project:

For a partnership with one of the world’s largest reinsurers, we are looking for an Experienced ServiceNow Solution Architect, located in Bulgaria, North Macedonia, or remotely.

Duties and responsibilities:

  • Set up and formalization of IT processes in close cooperation with the process owners
  • Equilibration of the interdependencies with other processes and integration of all other implemented processes with each other
  • Cooperation and coordination with all IT & Business stakeholders
  • New workflow implementation, creation forms, scripting, and setting realization
  • Implementation of new workflows and maintenance of existing workflows in ServiceNow
  • Maintenance of the data model with a particular view on the company reference data stored and used in ServiceNow
  • Coordination and cooperation with the owner and supporters of assets that are interfacing with ServiceNow
  • Maintenance of ServiceNow, incl. release upgrades, bug fixes, minor changes, evaluation of new features, etc.
  • ServiceNow provider management: new version upgrade, new feature integration, license follow-up, contract renewal

Key requirements:

  • Capability to understand and analyze process requirements, to define, develop/translate them into user stories for developers to pick up.
  • Autonomy, and ability to lead topics as real projects
  • Capability to develop synergy and collaboration with IT and business teams

Licensing management:

  • Be able to maintain matrix role and licenses by organization and workflow usage
  • Report automated way on status current usage and projection of growth
  • Synchronize with provider ServiceNow on a quarterly basis in compliance with contracts condition

Required Education

  • University degree in computer science
  • ITIL V4 foundation certificate (would be an advantage)
  • ServiceNow certifications (ITSM, ITBM, Admin, Architect would be an advantage)


  • At least 5 years in an IT organization and administration
  • Experience with IT management tools, particularly ServiceNow
  • Data definition, modeling, and maintenance
  • Programming and software development

Technical Skills

  • Java scripting
  • ServiceNow administration and development
  • ServiceNow implementation experience (ITSM, ITBM, Integrations)

Soft skills

  • Good communication skills (oral & written), to communicate inside and outside the organization in English (fluency in French would be an advantage)
  • Ability to work in collaboration with many changing counterparts
  • Results and problem-solving oriented
  • Analytical thinking
  • Leadership and assertiveness

Benefits for people located in Bulgaria or North Macedonia:

  • 25 days paid annual leave we value your leisure time
  • Flexible and liberal work policy, remote or hybrid office space
  • Additional health insurance plan, from day 1
  • Training and development programs, knowledge exchange sessions, certification programs, and international conferences
  • Internal recognition Success card system with different levels of bonuses
  • Socially responsible events
  • Presents for your Proxiads work anniversary, for your birthday, etc., Refer a Friend program, employee discounts
  • Proxiad Summer Camp, team buildings, and other social events that rock!

All applications will be treated with strict confidentiality.

Only short-listed applicants will be contacted.

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