Technical Support Engineer

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Matrix IT Global Services Macedonia

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Technical Support Engineer

Natural Intelligence is a global leader in the online comparison market. Our goal is to simplify decision-making and connect customers with valuable brands.

Our technology stack is AWS, microservices on Docker, Kubernetes and BigData.

We are looking for a highly motivated Technical Support Engineer to join our growing Technical Support  team and be a part of our R&D department.

Responsibilities:

· E2E ownership on Technical Support tickets – Investigate, Find and Solve Root Cause.

· Manage Production Incidents on our websites and internal infrastructure –  Identify issues severity and impact from a Technical and business aspects , Own issue till resolution and report progress to relevant stakeholders.

· Production Sites & Application Monitoring –  R&D focal point overseeing production systems monitoring and Health Check status

· Reporting  – Provide company stakeholders with periodic  performance insights reports.

· On-Call readiness during offline-hours supporting priority production Incidents

Requirements:

·        2+ years’ experience in Tier 2-3 technical support roles.

·        Extensive knowledge of SQL scripting (RedShift, Mysql,Athena, MongoDB).

·        Strong ability to take ownership from initial report and follow through until full resolution and customer satisfaction.

·        Knowledge in web:  HTML, CSS,JS etc.

·        Basic knowledge of troubleshooting performance issues in distributed microservices environment

·        Familiar with Google Adwords/Analytics – an advantage.

·        Experience with Monitoring/logging tools (Such as Datadog, Grafana, Kibana, Cloudwatch) –  advantage.

·        Experience with ETL and BI tools such as Tableau  –  advantage.

·        English fluency – A MUST.

·        Passion for support and helping others.

·        Proven record of working in a highly pressured multi-tasking environment and working independently

What can we offer?

–        Private insurance.

–        Nice office in the center of the city.

–        Membership for fitness.

–        Special employee surprises every month.

–        Happy hour party.

–        Working with highly skilled colleagues, with knowledge ranging from development, project management.

–        Challenging projects in different industries.

–        And most importantly – we are fun to work with!

+ we offer a stimulating environment and motivating employment packages.

All interested candidates should send their CV’s at [email protected]

 

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