Technical Writer

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Singular

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Be Outstanding!

Are you a resourceful Technical Writer who wants to work on award-winning software solutions? If so, you might be the next person to join the #SingularTeam!

Singular is an established brand in the iGaming industry providing the full spectrum of iGaming and omnichannel solutions. There are three key aspects that shape our competitive factor: flexibility, reliability, and innovation. We continuously strive for improvement by using novel technologies and agile development processes. Founded in 2009, Singular has grown from a start-up of 7 to an enterprise of 140+ employees located across our 3 offices in Sliema, Malta; Tbilisi, Georgia; and Skopje, North Macedonia.

 

Role Overview
A technical writer uses technical knowledge to create instructional and technical manuals, assessments, and training guides about the product. A technical writer is also responsible for organizing content into a document to be easily understood by all stakeholders, producing accurate, concise, useful, clear, and complete technical documentation.

 

Duties and Responsibilities

  • Develop high level product knowledge; Understand product features in-depth, so that be able to present them properly in technical documentation;
  • Gather and analyze technical and product information from various sources to document new or changing product functionality;
  • Interview the team members to become familiar with the technologies, products, and processes that will be documented;
  • Prepare, review, revise, and maintain technical documents: how-tos, tutorials, in-depth user guides, FAQs, technical overviews, in-product help documentation, knowledge base content;
  • Write software documentation from technical specifications, discussions with developers, and hands-on experimentation;
  • Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users;
  • Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables;
  • Combine text with supporting visual elements in order to present complex information in a manner that can be easily understood by the target audience;
  • Define documentation standards;
  • Complete writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology;
  • Related duties as assigned.

 

Job requirements

Working Experience:

  • 1+ Experience in writing/copywriting;
  • Experience creating infographics such as diagrams, screenshots, workflows, graphs, etc.

 

Standard Qualifications:

  • Excellent, clear, clean, accessible writing; obsessive eye for consistency and technical accuracy.
  • Strong technical editing skills;
  • Excellent verbal and written communication skills;
  • Editing and proofreading skills;
  • Advanced level of English Language.

 

Preferred Qualifications:

  • Experiencing with coding languages;
  • Experience working with the following tools preferred: Confluence/JIRA;
  • SaaS experience is preferred.


Personal Attributes:

  • Strong organizational skills;
  • Excellent communication and teamwork skills, including willingness and ability to consult with subject matter experts from engineering, support, and product management;
  • A keen eye for investigating any irregularities; covet accuracy, precision, and research of detail;
  • Ability to efficiently and thoroughly address feedback on published content from both customers and internal support representatives.
  • Attention to detail with a creative eye;
  • Ability to manage multiple writing assignments simultaneously.


Benefits

These are some of our outstanding benefits:

  • Challenging projects
  • Outstanding working environment
  • International work experience
  • Training and learning opportunities
  • Competitive salary
  • Fitness activities
  • Private Health Insurance

 

Why you should apply

We nurture a teamwork environment where ideas are communicated, and knowledge sharing is encouraged. We appreciate the talent and inspire constant self-improvement. We constantly search for progressive thinkers, creative doers, game-changers, visionaries, and groundbreakers who never settle for mediocrity.

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