Remote French Bilingual Representative

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OneContact Macedonia

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Building Teams that Succeed

Should be Fluent in Both English and French Language. CV Should be in English and we are offering an Excellent Salary with Extra Bonuses.

Fluency in English and French (Part-time / Full-Time).
CV Should be in English
Excellent Salary
Bonuses Extra
Evening and Night Shift
Note: Should be Fluent in Both English and French Language
Reports to: Team Manager

Location: Skopje, Macedonia

One Contact Dooel – Data Processing Centre Opportunity
One Contact is a Telecommunication and Online Data Processing centre supporting North American Clients. The Data Center uses the latest technology to efficiently answer calls, process orders, and transmit the details to our clients. As a keen, energetic, career-minded candidate you may be interested in applying. Customer Service representatives are front-line agents providing an exceptional level of service including greeting, processing orders, resolving issues, and providing information while focusing on One Contact customers’ wants and needs.

We offer the following:
Productive working environment
Paid training
Casual dress code
Modern facilities and high technology devices and tools
Attractive Salary Package

Responsibilities:
Responding to all incoming calls in a positive manner.
Provide information to customers and general inquires.
Listen, analyze, and take appropriate action to ensure that customer issues are resolved satisfactorily and in a timely manner.
Follow internal company guidelines in regards to call handling
Meet or exceed monthly performance targets including data entry quality, attendance, and punctuality as well as call handle time.
Qualifications:
Excellent English and French – verbal and written communication skills
Exceptional customer service skills.
Positive, self-motivated attitude with high energy
Ability to think, problem-solve, take action, and follow-through
Must be flexible to work shifts as required (evenings, weekends, and holidays)
Requirements:
A quiet room to work
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