1st Line Network Engineers

  • вработување
  • Skopje
  • Аплицирањето е завршено

Causeway Connect  is looking for 1st Line Network Engineers to join our expanding support team in Skopje, Macedonia.

Main Purpose of Role:
► Ensure to provide excellent technical support for all active services
► Manage 1st Line Cases relating to network faults and alarms to meet the SLA commitments to Partners

► Work together with various global Service Providers to ensure service stability and performance

Key Tasks:
► To monitor and repair network faults and provide support and other network services
► Manage Case queues for Pro-Active alarms, Faults, Data-Centre Access and Information Requests
► To answer calls logging or updating Cases as appropriate

► To log cases with global Service Providers as part of the troubleshooting process

► Shift patterns position

Role Requirements

Skills
► Positive, Self-motivated; good time-keeping and customer-value work ethic.
► Working knowledge, qualifications or experience of Wide-Area networking technologies, topologies and routing protocols
► Strong analytical and trouble-shooting skills

► Builds long-term relationships both internally and externally across different cultures
► Good English communication skills, both written and verbal

Knowledge & Experience
► A background, additional qualification or experience in Telecommunication and/or a Networking environment will be considered a plus
► Able to demonstrate knowledge of networking essentials, topologies and routing protocols
► Good organizational skills
► Process and Teamwork oriented approach with both internal and external customers

Academic & Professional Qualifications
► Cisco or Juniper accreditation to at least CCNA or JNCIA level will be considered a plus

Travel Requirements
► Travel within the UK may be required on occasion