VPN Customer Support

  • вработување
  • Skopje
  • Аплицирањето е завршено

About ProtonMail:
ProtonMail is a fast-growing technology company with over 170 employees in offices in Geneva, Zurich, Prague, Vilnius, Skopje, San Francisco, and Taipei. We provide secure email services to millions of customers in over 150 countries. Our customers range from journalists and activists to small and medium businesses, and large government entities.
ProtonMail’s Skopje office is responsible for global customer support and the development of ProtonMail’s mobile products. You will be joining a highly talented and fast-paced team that has a big impact on global operations.

About you:
 Very good English written communication skills,
 Candidates need to have good troubleshooting skills,
 Attention to details is very important,
 Willingness to learn new concepts,
 Candidates need to be tech-savvy,
 Familiarity with the VPN (Virtual Private Network) sphere is a plus,
 Information Technology degree is a plus,
 Experience as customer support is a plus,
 Positive attitude,
 Intelligence, adaptability, and flexibility,

What will you do:
 Interact directly with ProtonMail and ProtonVPN customers to answer questions regarding our services,
 Help resolve inquiries from customers and maintain the high levels of customer support and satisfaction we are known for,
 Extensive troubleshooting in order to detect the cause of the issue,
 Collaborate closely with our developers to improve ProtonVPN based on customer feedback

Why work at ProtonMail:
As a well-known and fast-growing startup, ProtonMail can provide an excellent opportunity to expand your horizons and gain valuable experience. At ProtonMail, you will find:
 The opportunity to have a big impact on an international company and the opportunity for rapid promotion
 Your work will have a direct and visible impact on the development of the company
 Your work will directly impact millions of people worldwide
 Informal culture with an emphasis on self-management
A friendly and casual office environment.
A dedicated office budget that can be used for gym memberships, buying snacks for the office, public parking or professional development.
Do something meaningful. We are challenging giants such as Google, Yahoo, and Microsoft and transforming the way private data is treated online. Our products are used on a daily basis to protect the lives of journalists, dissidents, and activists around the world. We are a company with a social impact.

To learn more about ProtonMail, you can visit our website: https://protonmail.com