QA and Support Engineer

  • вработување
  • Skopje, Macedonia
  • Аплицирањето е завршено
Nextsense

Веб-страница Nextsense

Leading the Digital Transformation

THE BASICS

Nextsense is specialized in driving complete digital transformation processes and delivering ICT solutions to improve the business performance of a wide range of organizations. We are always looking to hire highly motivated and ambitious staff to join our amazing team of professionals.

The QA and Support Engineer will develop use-cases and test scenarios, perform functional, security, performance, and automated software testing on web and mobile applications. The QA Engineer will participate in all project phases including planning, preparation, stabilization, and first line of support of all the solutions. The engineer will directly cooperate with software development engineers, end-users, and business analysts. It is expected from the candidate to participate in sessions for knowledge sharing, optimization, and improvement of the performance.

RESPONSIBILITIES

  • Promoting quality within the organization
  • Interaction with business analysts to remove the problems discovered before starting the process of implementation of software solutions
  • Development of detailed test plans, user scenarios and validation procedures based on project requirements and specifications
  • Installation, configuration and management of software testing platforms
  • Planning and performing functional, automated, security, performance, and regression tests on Web and Mobile applications
  • Interaction with software development engineers to troubleshoot problems discovered during the testing process
  • Validation of new versions and performing Release Management Process
  • Development of general and detailed testing documentation, End-User documentation, Bug Reports, and Release notes
  • Performing training process to the end-user
  • Creating UAT documentation and performing UAT process with the client
  • Providing software application support
  • Managing, classifying, and responding to technical support tickets
  • Direct communication with the client to find out the nature of the issued problem
  • Establishing the root causes of application errors, and escalating serious concerns
  • Maintaining good client relations
  • Knowledge transfer and presentation of new ideas

REQUIREMENTS:

  • University Degree in the field of IT
  • 2+ years of experience in QA and support
  • Knowledge of Agile testing methodologies and techniques
  • Knowledge of the Software Development Process
  • Working with databases and data manipulation
  • Working with Unified Modeling Language
  • Adaptable technical knowledge and ability to perform multiple tasks at the same time
  • Good written and verbal communication skills

Passion for quality, performance, reliability, and teamwork

ADDITIONAL SKILLS

  • Working with Team Foundation Server (or similar tool)
  • Appropriate Microsoft /ISTQB certification
  • Experience with C# programming language and/or Java Script
  • Experience in the Support process with clients is a plus

Experience in security, performance, and automation testing is a plus

WHAT WE OFFER

Great compensation package– salary tailored to your knowledge and experience, company-sponsored mobile plan, private health insurance, sponsored sports and fitness activities, free fruit and beverages at the office
Career growth – development in the direction of your choice, paid certification and bonuses for passed exams, technical and soft skills trainings, regular performance reviews, learning and development plans
Cozy work environment– pleasant office space and common rooms, work from home.
State of the art team building events– twice a year unforgettable adventurous team experience